Comments on: I am sick of electronic money. http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/ May sound crap, but this is an insight! Fri, 25 Dec 2009 19:43:21 +0000 http://wordpress.com/ hourly 1 By: Vijayalakshmi R http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-3491 Vijayalakshmi R Fri, 14 Nov 2008 07:44:09 +0000 http://crapbook.wordpress.com/?p=137#comment-3491 I have booked ticket from Chennai central(MAS) to Thane(TNA) on 13-Nov-2008, by giving my ICICI credit card number and CVV number. I am very much sure that I have approved payment only once by giving my CVV number. I also received the confirmation with the PNR-Number 420-2430523. Journey date is 10-01-2009 11:45 AM, MUMBAI EXPRESS. Rs. 762.00-/- Then later I checked my Booked ticket option to take printout and found it shows 2 extra tickets booked with some other different PNR numbers, with 2 different coaches and my credit card was charged 3 times totally. Rs. 762.00 * 3 = 2286-/- Transaction ID PNR Number 0076351064 4202430523 -This is the ticket generated first time and I received the successful transaction confirmation. Let me know how it is possible for IRCTC to book tickets for the same train and same passengers three times. I filled only one form and got the confirmation only once. Credit card and CVV number is confidential and how they can use it 2 times extra without my knowledge. How they get information for next two times to book tickets for the same train and same passenger details. According to me all the information given first time should be deleted from their cache memory once the first ticket is alloted. But when I called Customer support of Chennai IRCTC they told its your banks mistake they have released the fund 3 times for the same train and IRCTC will book the train tickets how many times they are releasing the fund (This concept is wrong, My ticket information should be deleted immediately from their temporary memory once the first ticket is alloted and it should not allow to request fund for the second time). And also they told if I want I can cancel the other two ticket where I have to bare Rs. 40 per ticket. Come on guys First my credit card was charged thrice without my knowledge and I have to loose my money by canceling my tickets? We called ICICI customer care, they told us that they received the request for 3 times for the fund so it was released thrice and we requested our bank to escalate this case and they have done it. I have already send an email to IRCTC regarding this and not yet received any reply. This issue is very serious and I am not sure when they return my money back 762 * 2 = Rs. 1524, The below tickets are generated automatically which I have not approved. Transaction ID PNR Number 0076351563 4514871166 0076352090 4402430637 I have booked ticket from Chennai central(MAS) to Thane(TNA) on 13-Nov-2008, by giving my ICICI credit card number and CVV number. I am very much sure that I have approved payment only once by giving my CVV number. I also received the confirmation with the PNR-Number 420-2430523. Journey date is 10-01-2009 11:45 AM, MUMBAI EXPRESS. Rs. 762.00-/-

Then later I checked my Booked ticket option to take printout and found it shows 2 extra tickets booked with some other different PNR numbers, with 2 different coaches and my credit card was charged 3 times totally. Rs. 762.00 * 3 = 2286-/-

Transaction ID PNR Number
0076351064 4202430523 -This is the ticket generated first time and I received the successful transaction confirmation.

Let me know how it is possible for IRCTC to book tickets for the same train and same passengers three times. I filled only one form and got the confirmation only once. Credit card and CVV number is confidential and how they can use it 2 times extra without my knowledge. How they get information for next two times to book tickets for the same train and same passenger details. According to me all the information given first time should be deleted from their cache memory once the first ticket is alloted. But when I called Customer support of Chennai IRCTC they told its your banks mistake they have released the fund 3 times for the same train and IRCTC will book the train tickets how many times they are releasing the fund (This concept is wrong, My ticket information should be deleted immediately from their temporary memory once the first ticket is alloted and it should not allow to request fund for the second time). And also they told if I want I can cancel the other two ticket where I have to bare Rs. 40 per ticket. Come on guys First my credit card was charged thrice without my knowledge and I have to loose my money by canceling my tickets? We called ICICI customer care, they told us that they received the request for 3 times for the fund so it was released thrice and we requested our bank to escalate this case and they have done it. I have already send an email to IRCTC regarding this and not yet received any reply.

This issue is very serious and I am not sure when they return my money back 762 * 2 = Rs. 1524,

The below tickets are generated automatically which I have not approved.

Transaction ID PNR Number
0076351563 4514871166
0076352090 4402430637

]]> By: dinu http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-2600 dinu Wed, 25 Jun 2008 14:41:08 +0000 http://crapbook.wordpress.com/?p=137#comment-2600 Possible Reasons : 1 People are not aware of laws that protect their rights as Credit card owners 2 Merchants + Banks + Card providers are taking it for granted that no customer in India, is going to sue them for charging double 3 Our customer care people have lot of other stuff to do @ office, but not helping the customer 4 We teach them that customer is the king and they behave in such a way that they are emperors Possible Reasons :

1 People are not aware of laws that protect their rights as Credit card owners

2 Merchants + Banks + Card providers are taking it for granted that no customer in India, is going to sue them for charging double

3 Our customer care people have lot of other stuff to do @ office, but not helping the customer

4 We teach them that customer is the king and they behave in such a way that they are emperors

]]> By: Xylene http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-2393 Xylene Mon, 09 Jun 2008 09:19:38 +0000 http://crapbook.wordpress.com/?p=137#comment-2393 @hari, yeah, but I still use electronic money as it also depends on the merchant.. In bangalore its clean as the connections are always up and did not face such a problem. may be they are imporving. @hari,
yeah, but I still use electronic money as it also depends on the merchant.. In bangalore its clean as the connections are always up and did not face such a problem.
may be they are imporving.

]]> By: hari http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-2389 hari Mon, 09 Jun 2008 08:21:06 +0000 http://crapbook.wordpress.com/?p=137#comment-2389 I was filling up fuel in my car on airport road Bangalore, when the attendant swiped the card twice. I had a sick feeling that i was charged twice, made sure to check my balance at the nearest atm , i was relieved only when i verified it with my previous balance. After this i think i am also sick of electronic money. In india the system has to improve cos if u lose your money , i think there is almost no way of gettng it back. I appreciate KF arilines for having refunded the twice swiped trnasaction. I was filling up fuel in my car on airport road Bangalore, when the attendant swiped the card twice. I had a sick feeling that i was charged twice, made sure to check my balance at the nearest atm , i was relieved only when i verified it with my previous balance. After this i think i am also sick of electronic money. In india the system has to improve cos if u lose your money , i think there is almost no way of gettng it back. I appreciate KF arilines for having refunded the twice swiped trnasaction.

]]> By: Xylene http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-1863 Xylene Sat, 01 Mar 2008 17:02:25 +0000 http://crapbook.wordpress.com/?p=137#comment-1863 @balaji, In case of credit cards, they take us to a third party vendor like citibank....and the approved page also was shown. However after clicking on submit it went to error page. Well, noone is safe. :) @balaji,

In case of credit cards, they take us to a third party vendor like citibank….and the approved page also was shown. However after clicking on submit it went to error page.
Well, noone is safe. :)

]]> By: Balaji http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-1861 Balaji Sat, 01 Mar 2008 16:17:09 +0000 http://crapbook.wordpress.com/?p=137#comment-1861 I am sure the transaction would not happen twice if you press the submit button just once.... Anyways.. you were unfortunate that it happened to you. I am sure the transaction would not happen twice if you press the submit button just once….

Anyways.. you were unfortunate that it happened to you.

]]> By: xylene http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-1848 xylene Thu, 28 Feb 2008 13:09:59 +0000 http://crapbook.wordpress.com/?p=137#comment-1848 @balaji, Nope. I dint use refresh button or back button. If you have ever tried booking a ticket with IRCTC, you would be with me on this :) half of the time the site would be down, and the rest of the time the site would be down. :) I booked my onward journey ticket and it worked perfectly. But not with the return ticket (2 times) @balaji,
Nope. I dint use refresh button or back button.
If you have ever tried booking a ticket with IRCTC, you would be with me on this :)
half of the time the site would be down, and the rest of the time the site would be down.
:)
I booked my onward journey ticket and it worked perfectly. But not with the return ticket (2 times)

]]> By: Balaji http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-1846 Balaji Thu, 28 Feb 2008 12:54:55 +0000 http://crapbook.wordpress.com/?p=137#comment-1846 No wonder you are frustrated. There are few things that we are not supposed to do while making an online purchase. After you press the submit button, never click on refresh or back or forward buttons. If you feel that the screen is frozen, close the window and call your bank to find if the transaction was successful. If it is not, try again otherwise call the site operator to find the status of your booking. If you already knew this, ignore it :) No wonder you are frustrated. There are few things that we are not supposed to do while making an online purchase. After you press the submit button, never click on refresh or back or forward buttons. If you feel that the screen is frozen, close the window and call your bank to find if the transaction was successful. If it is not, try again otherwise call the site operator to find the status of your booking.

If you already knew this, ignore it :)

]]> By: Jimmy http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-1839 Jimmy Tue, 19 Feb 2008 11:36:39 +0000 http://crapbook.wordpress.com/?p=137#comment-1839 Hi. I am Jimmy from Bangalore Mirror and I was wondering if we could take your post for our Blog Talk column. Waiting for your reply... Hi. I am Jimmy from Bangalore Mirror and I was wondering if we could take your post for our Blog Talk column. Waiting for your reply…

]]> By: Srikanth http://crapbook.wordpress.com/2008/02/04/i-am-sick-of-electronic-money/#comment-1836 Srikanth Mon, 18 Feb 2008 15:02:05 +0000 http://crapbook.wordpress.com/?p=137#comment-1836 I hate credit cards. They suck the money and blood from the customer. There is no service but they take lot of service charge. There is no care but they have something called 'customer care'. I hate credit cards. They suck the money and blood from the customer. There is no service but they take lot of service charge. There is no care but they have something called ‘customer care’.

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