My wife bought a new samsung cdma phone from a tataindicom store for her mother. Her mother has been using the same old Haier phone for the past 3 years. To our surprise the old sim did not work in the new cdma phone. The tata indicom executive was however not surprised.
“You have to get the MIN programmed at the nearest samsung service centre” He said.
I just bought a new phone and I have to go straight to the service centre.
And to add to the surprise (ours) the new sim that came along with the phone did not work with the old phone either.
So its like either we have to use the new connection (SIM) with the new phone or get it fixed.
“Its your choice” whispered TATA indicom in my ears.
I remember around 2 years back I used a tataindicom connection which had no sim, and when I approached a service centre to buy a new phone, they turned me down by saying that I should probably get a new connection as all the phones now come with SIM.
And now they have changed the SIM #1 to SIM #2. (I am not sure if they have SIM #1.1 and so on in b.w).
One more thing that really piss me off is the call they give me to my wife’s tataindicom cell (which is in my name by the way and I pay the bill as well 🙂 ).
“Sir we have new offers” Voice
“Wow, what is it?” Me
“Buy a new tata indicom connection and get 1000 minutes free” Voice
“But I have a connection already, why would I NEED a new connection?” Me
“err, buy a new connection and get 1000 minutes free” Voice
“Are you out of your mind?. Shouldn’t you be calling me, if you have offers for the same connection I am CURRENTLY USING???” Me
But they atleast acknowledge that I am a tataindicom customer. I use a vodafone cell, read this one :
Voice “Sir, I am calling from vodafone, Do you have a prepaid or postpaid connection?”
Me : “Where did you say you are calling from?”
Voice : “Vodafone sir”
Me : “Then you should be telling me”
Voice : “err” Click.
Back to tataindicom.
6 new phones & 4 different service providers later, for the first time in my life, I took my latest samsung phone directly to a service centre !!!!!!!!
I guess tataindicom always expect the customer to buy new connections and get rid of your old number, mobile, sim, the guarantee card and other crap that comes along with it etc etc to thrash. As a customer I would rather throw all that away and get a new connection from………Vo…..Air………….Reli……..Spi……Ide………..
oops, I will just do what ever you say sir.