Somewhere customer is cared.
I wrote a couple of customer care related posts in my blog earlier. Its not unknown that customer care does not exist in India. Its mostly ‘customer cares but the company doesn’t’ . Links to my previous posts :- 1) How I do not get any replies 2)My experience with Tata indicom. 3)Customercare less 4)Tips […]
Go Easy – Whats happening
Okay its been a long holiday on the blog world. I guess I need to come back. But is there anything to write about these days? Raja took half the news world with 2G scam. Some leading journalist (not very leading now) took the other half. ha isn’t it funny that initially media wrote as […]
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor […]
I am sick of electronic money.
I am sick of electronic money. Last time I was charged twice when I swiped my card at a retail shop in Kochi. I got just one slip as reference for my transaction but I was charged twice.Then it’s a game of tennis between the merchant and the bank, and I would be the ball. […]
DND Do Not Disturb
How irritating it is at time when you are in a meeting or at the hospital when you get a call offering you a credit that you already have? Or asking you to take an insurance policy that you don’t need? National Do No Disturb/Call Registry for your rescue ! I am not sure if […]
The ‘Customer Care’less
Today my wife received a credit card (which she has not applied for) from The Bank. I suggested calling up the Customer ‘care’ to sort out the issue. 10:00 AM Automated voice “ Thanks for calling us. Happy new year to you and your family and …………….” 10:04 AM Automated voice “Dial 1 for…dial 2 […]
You say it @ Crapbook !